Terms of service
Effective Date: November, 18th, 2024
Welcome to CROKit.com, operated by CROKit Innovations Inc. (“Company,” “we,” “us,” or “our”). By accessing or using this website, you agree to be bound by the following Terms of Agreement. If you do not agree to these terms, please refrain from using our website.
1. General Information
• Company Name: CROKit Innovations Inc.
• Registered Location: British Columbia, Canada
• Website: https://crokit.com
These terms apply to all users, including browsers, customers, and anyone interacting with the website.
2. Purchasing Terms
• Regions Served: While CROKit primarily targets North America, purchases can be made worldwide.
• Guest Checkout: Customers can make purchases without creating an account.
• Accepted Payments: We accept all major credit cards and PayPal. Additional payment methods may be introduced in the future.
• Pricing: All prices are in USD and are subject to change without prior notice.
3. Returns, Refunds, and Cancellations
• Returns and Exchanges:
Customers requesting returns or exchanges must provide a valid reason with photo or video proof of the product. Approval is required before any return or exchange can proceed.
• Returns are not automatic and must be approved.
• Approved items must be shipped back to our warehouse at the customer’s expense.
• For items damaged upon arrival, a replacement will be sent once the damaged product is returned and inspected.
• Refunds: Refunds are available only for cancellations made before shipping. Refunds will be issued minus transaction fees.
• Cancellations: Orders can only be canceled if the product has not yet been shipped.
4. Shipping Policy
• Regions and Timeframes: CROKit ships to Canada, the U.S., and other international locations. Average delivery time is 2 weeks, though delays may occur.
• Border Fees: Customers are responsible for any customs duties, taxes, or border fees.
• Carriers: Currently, shipping is handled by a single carrier, with plans to expand options in the future. Shipping costs are automatically calculated at checkout.
5. Warranty
• Product Warranty:
CROKit offers replacements for items damaged during shipping. Customers must submit photo or video proof for review. Replacements will be sent once the damaged product is returned and inspected.
• Exclusions: The warranty does not cover general wear and tear, misuse, or improper handling.
6. Privacy Policy
• Data Collection: CROKit collects customer data for order processing, internal analytics, and marketing purposes.
• Data Security: All collected data is stored securely and is not shared with third parties.
• Cookies: CROKit uses cookies to enhance user experience and track site performance.
7. User Conduct
Users of this website agree to:
• Provide accurate and up-to-date information during transactions.
• Avoid fraudulent activity or misuse of the website.
• Refrain from disrupting site functionality or harming its operation.
CROKit reserves the right to terminate accounts or restrict access if these guidelines are not followed.
8. Intellectual Property
• Patents: CROKit products are patented. Additional patents may be filed to protect future innovations.
• Trademarks: CROKit’s name, logo, and slogan are trademarks of CROKit Innovations Inc. Users may not copy, modify, or distribute these without prior written consent.
9. Modifications
CROKit reserves the right to modify these Terms of Agreement at any time. Updates will be posted on this page and are effective immediately upon posting.
10. Dispute Resolution
• Resolution Methods: Disputes may be resolved through arbitration, mediation, or legal action, depending on the situation.
• Jurisdiction: All disputes will be governed by the laws of British Columbia, Canada, and resolved in the province’s courts.
11. Contact Information
If you have any questions about these terms, please contact us at:
• Email: hello@crokit.com