Refund policy

Effective Date: November, 18th, 2024

At CROKit Innovations Inc., we strive to provide high-quality products and excellent service. However, we understand that there may be situations where returns, refunds, or cancellations are necessary. Please review the following policies carefully.

 

1. Returns and Exchanges

• Eligibility:

Returns and exchanges are accepted only for products with valid reasons, such as defects, damage during shipping, or other approved circumstances.

• Approval Process:

To initiate a return or exchange:

1. Contact our customer support team at hello@crokit.com with your request.

2. Provide clear photo or video proof of the issue.

3. Wait for written approval from our team before shipping the product back to us.

• Return Shipping:

Customers are responsible for shipping costs associated with returns unless the product was damaged on arrival or otherwise defective.

• Damaged Products:

If your product arrives damaged:

• Submit photo or video evidence to our team within 7 days of receipt.

• Once approved, send the damaged product back to our warehouse, and a replacement will be shipped at no additional cost.

 

2. Refunds

• Eligibility:

Refunds are available only for orders canceled before they have been shipped. Refund requests after shipment will not be accepted.

• Refund Process:

• Contact us at hello@crokit.com to request a refund.

• If approved, refunds will be issued back to the original payment method minus any applicable transaction fees.

• Non-Refundable Situations:

• Items returned without prior approval.

• Products damaged due to misuse or improper handling.

• Items returned after 30 days of receipt.

 

3. Cancellations

• Order Cancellations:

Customers may cancel their order if it has not yet been shipped. Please contact us as soon as possible at hello@crokit.com with your order details to request a cancellation.

• Refunds for Cancellations:

Approved cancellations will be refunded to the original payment method. Transaction fees may apply, and these will be deducted from the refund amount.

 

Contact Us

For any questions or concerns regarding our Returns, Refunds, and Cancellations Policy, please reach out to our customer support team:

• Email: hello@crokit.com